Install a firewall and an antivirus program on your computer

Installing a firewall and an antivirus program on your personal (or work) computer is essential for protecting yourself against unauthorised third-party access and preventing viruses from interfering with your computer.

Remember to regularly install the necessary updates in order to remain effectively protected.


Insofar as is possible, avoid using public computers (in internet cafes, for example) for online banking.

Protect your password

Your user name and password are your key to our online banking services. Using these together gives you access to your accounts. Be careful!

  • Change your password as soon as you receive it
  • Make sure that no-one is watching when you enter your password
  • Change it regularly (at least every three months) via the "My HSBC" section
  • Choose a password that only you know and that cannot be guessed easily
  • Avoid using passwords that you use for other online services such as email or instant messaging
  • Do not use personal data such as names, dates of birth, phone numbers or familiar words to create your password
  • Remember your password; never write it down or tell anyone what it is


The HSBC Group will never ask you for your password and you should always enter it yourself. If you are asked for your password by email or over the telephone, do not disclose it under any circumstances: This is highly likely to be a fraudster who is trying to move money to his own account or to that of a fraudulent organisation.

Log off and close your browser

Always remember to end your session once you have completed your transaction or finished checking your account. To do so, log off by clicking on the button in the top right of the screen and close your browser.

This ends your session securely and prevents other people from using your session once you have left your computer.

Check the information regarding your last visit

Every time you log on, check the date and time of your last visit as well as the most recent registered operations (transfers, orders). This is one way of detecting possible anomalies. If you notice any unusual account activity, notify your advisor immediately.

Do not send confidential information via email

Emails may not be secure and your information may be intercepted by third parties. They are the equivalent of post cards: anyone can intercept them and read your message.

  • Do not send sensitive (personal or financial) information unless you are sure that they will be encoded via a secure website and that they come from a trustworthy source
  • Do not send emails that request personal or confidential information
  • Favour transactions with retailers who have an established reputation. If in doubt, contact the company by phone and refuse to give out personal information via email


Be wary of emails and attachments from unknown sources: they may contain viruses that could damage your computer once opened. For added security, use your antivirus program to scan your email before opening it.