Your Privacy Matters to Us

This section outlines our policy relating to any personal information you might wish to provide us when you visit our site. Your use of our website indicates your acceptance of our website Terms and Conditions and this Privacy and Security Statement.

Our business has been built on trust between our customers and ourselves. Unless legally compelled to disclose, we have a commitment to safeguard and keep confidential any information relating to our customers or their financial affairs. Whether it is provided to us in person at one of our branches, over the phone, or while visiting this site, we will strive at all times to ensure that the information is kept confidential and secure.

We may pass information about you and your dealings with us to other HSBC Group Companies or our agents to the extent allowed by law.

All HSBC Group Companies, all our staff and all third parties with permitted access to your information are specifically required to observe our confidentiality obligations.

We will not collect any personal information that identifies a visitor to this site individually unless specified otherwise. Your visit to this site will record only the Domain Name Server part of your e-mail address and of the pages visited. Such information will be used to prepare aggregate information about the number of visitors to the site and general statistics on usage patterns.

Some of this information will be gathered through the use of "cookies". Cookies are small pieces of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site.

You can set your browser to disable persistent cookies and/or session cookies but if you disable session cookies, although you will be able to view our public unsecured website, you will not be able to log onto Internet Banking.

Use of Information and Materials

Products and services referred to in this website are offered only in jurisdictions where and when they may be lawfully offered by members of the HSBC Group. The materials on these pages are not intended for use by persons located in or resident in jurisdictions that restrict the distribution of such materials by us. Persons accessing these pages are required to inform themselves about and observe any relevant restrictions.

These pages should not be regarded as an offer or solicitation to sell investments or make deposits in any jurisdiction to any person to whom it is unlawful to make such an invitation or solicitation in such jurisdiction.

The information contained in these pages is not intended to provide professional advice or any recommendation and should not be relied upon in that regard. Persons accessing these pages are advised to obtain appropriate professional advice when necessary.

Copyright, Trademarks

We and other parties own the trademarks, logos and service marks displayed on this site and users are prohibited from using the same without our written permission or of such other parties.

The materials on this site are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, used for creating derivative works or used in any other way for commercial or public purposes without our prior written consent.

No warranties

While every care has been taken in preparing the information and materials contained in this site, such information and materials are provided to you "as is" without warranty of any kind either express or implied. In particular, no warranty regarding non-infringement, security, accuracy, fitness for a particular purpose or freedom from computer virus is given in conjunction with such information and materials.

E-mail

E-mail messages sent to us over the Internet cannot be guaranteed to be completely secure. We will not be responsible for any damages incurred by users if they send a message to us, or if we send a message to them at their request, over the Internet. We are not responsible in any manner for direct, indirect, special or consequential damages arising out of the use of this website.

Transmission over the Internet

Due to the nature of the Internet, transactions may be subject to interruption, transmission blackout, delayed transmission and incorrect data transmission. HSBC will not be liable for malfunctions in communications facilities not under our control that may affect the accuracy or timeliness of messages and transactions you send.

Security

We maintain strict security standards and procedures with a view to preventing unauthorised access to your data. We use leading technologies such as (but not limited to) 128 bit verisign secure socket layer data encryption, fire walls and server authentication to protect the security of your data. Access to your account and account information is protected by a password which you set.

Unfortunately, no data transmission over the internet can be guaranteed as totally secure. If your browser is appropriately configured it should tell you whether the information you are sending will be secure (generally by displaying an icon such as a padlock). The combination of a secure browser at your end and our security measures provide you with the best security currently available.

Once we receive your information, we will take all reasonable steps to protect the information. If we no longer need your information, we will destroy or de-identify it.

Cookies

Our public website and Internet Banking services, along with most other major websites, use cookies. Cookies are pieces of information that a website transfers to the cookie file on your computer’s hard disk. Cookies enable users to navigate around the website and (where appropriate) enable us to tailor the content to fit the needs of visitors who have accessed the site.

We use two types of cookie on our website.

Session cookies, which are temporary cookies that remain in the cookie file of your computer until you close your browser at which point they are deleted.

Persistent or stored cookies that remain permanently on the cookie file of your computer.

Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and, unless you have logged onto Internet Banking, cookies cannot be used to identify who you are.

Cookies cannot be used by anyone else who has access to the computer to find out anything about you, other than the fact that someone using the computer has visited a certain website. Cookies do not in any way compromise the security of Internet Banking.

Cookies will not be used to contact you for marketing purposes other than by means of advertisements offered within our Internet Banking services.

Cookies may be used to record details of pages relating to particular products and services that you have visited on our websites. This is to provide us with generic usage statistics to allow us to improve our websites and to provide you with information about products and services that may interest you. Information on products and services may be provided via the website or by other means.

This does not affect your right to opt-out from receiving marketing material from us.

The web browsers of most computers are initially set up to accept cookies. If you prefer, you can set your web browser to disable cookies or to inform you when a website is attempting to add a cookie. You can also delete cookies that have previously been added to your computer’s cookie file.

If the computer that you are using is set to disable persistent cookies, you will be able to access Internet Banking; however, your navigation of the website may be less enjoyable.

Privacy notice for Algeria Corporate customers

Compliance with laws and regulatory compliance obligations

We’ll use your information to meet our compliance obligations, to comply with other laws and regulations including the Law 18-07 of 18 June 2018 and Regulations issued under the same from time to time by l’Autorité Nationale de Protection des Données à caractère Personnel (Algérie) (“the ANPDP”) and your personal rights under the Laws and Codes of Algeria. And to share with regulators and other authorities that HSBC Group companies are subject to. This may include using it to help detect or prevent crime (including terrorism financing, money laundering and other financial crimes). We’ll only do this on the basis that it’s needed to comply with a legal obligation or where we have obtained your consent.

Transferring your information overseas

Your information may be transferred to and stored in locations outside Algeria. When we do this, we conduct an assessment of the level of protection provided by the third party processor, in accordance with applicable data protection law. We may need to transfer your information in this way to fulfil the purposes set out in this Privacy Notice.

You can obtain more details of the protection given to your information when it is transferred outside Algeria by contacting us using the details in the ‘More details about your information’ section below.

Your rights

You have a number of rights in relation to the information that we hold about you. These rights may be subject to certain conditions under applicable data protection law. Such rights include:

the right to obtain a copy of the information we process about you;
the right to request that we update or correct your information (if it’s inaccurate or incomplete) block your information; or object for legitimate reasons, to the processing of your personal data. and subsequently inform any third parties that received the relevant data of such change; in some circumstances, the right to request erasure of your information. We may continue to retain your information if we’re entitled or required to retain it;
the right to transfer your personal data to another company;
the right to be notified of any hacking or infringement of your information, and of the action that have been taken in this regard; and where our processing of your data is based on your consent, you have a right to withdraw your consent at any time. We will stop processing your data for that purpose, but your withdrawal of consent will not affect the lawfulness of any processing that we have carried out based on your previous consent.

You can exercise your rights by contacting us using the details set out in the ‘more details about your information’ section below. You also have a right to complain to the Data Protection Authority “l’Autorité Nationale de Protection des Données à caractère Personnel (Algérie) (“ANPDP”).

What we need from you

You’re responsible for making sure the information you give us is accurate and up to date, and you must tell us if anything changes as soon as possible. If you provide information for another person, you’ll need to direct them to this notice and make sure they agree to us using their information as described in it.

The absence or inaccuracy of any records may affect the provision of certain benefits, the performance of any contracts that we have entered into with you, or we may be prevented from complying with our legal obligations.

How we keep your information secure

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

More details about your information

If you’d like further information on anything we’ve said in this Privacy Notice or if you wish to exercise any of these rights or if you wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer at algeria_data_protection@hsbc.com . +2130770 234 181

IMPORTANT: By accessing this website and any of its pages you are agreeing to the terms set out above.

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